Kunda Hall & Residency

Refund Policy

Refund & Cancellation Policy

Effective Date: 11 August 2026

This Refund & Cancellation Policy applies to bookings made through the Kunda Hall & Residency mobile application and related booking services managed by Anjuman-e-Islam Memon Moti Jamat – Dhoraji.

1. Booking Cancellation

Customers may request cancellation of a booking through the application or by contacting the Kunda Hall & Residency/Jamat office.

Cancellation requests are subject to the applicable booking terms, payment status, booking status and the cancellation rules applicable to the particular reservation.

2. Refund Eligibility

A refund may be considered when a booking is cancelled in accordance with the applicable cancellation conditions.

The amount eligible for refund, if any, may depend on factors such as:

  • The date and time of the cancellation request.
  • The booking date and allotted time slot.
  • Whether the booking has been confirmed by the administration.
  • The amount already paid by the customer.
  • Any applicable cancellation, administrative or service charges.
  • Any other applicable terms communicated at the time of booking.

3. Non-Refundable Amounts

Certain charges or amounts may be non-refundable where applicable, including applicable service, administrative or other charges communicated during the booking process.

Any such non-refundable amount will be communicated to the customer where applicable before or during the booking process.

4. Cancellation by Kunda Hall & Residency

In exceptional circumstances, Kunda Hall & Residency or the management of Anjuman-e-Islam Memon Moti Jamat may cancel a booking due to operational requirements, maintenance, safety concerns, unavoidable circumstances or other reasons beyond reasonable control.

If a booking is cancelled by the management and a refund is applicable, the eligible amount will be processed according to the applicable payment and refund procedure.

5. Payment Gateway Refunds

Online payments may be processed through third-party payment providers such as Razorpay.

Where a refund is approved for an online payment, the refund will normally be initiated through the applicable payment method or payment gateway.

The time required for the refunded amount to appear in the customer's bank account, card, UPI account or other payment method may depend on the payment provider and the customer's financial institution.

6. Failed or Cancelled Payments

If a payment fails or is cancelled during the payment process but money has been debited from the customer's account, the customer should first check the payment and booking status in the application.

If the amount remains debited and the booking/payment status does not update correctly, the customer may contact us with the relevant transaction or booking details for verification.

7. Duplicate Payments

If the same booking is accidentally paid more than once, the customer should contact us with the booking and transaction details.

After verification, any eligible duplicate payment may be refunded through the applicable payment method.

8. Offline or Cash Payment

For bookings made using offline payment or cash-on-event-day options, refund and cancellation decisions may depend on the booking terms communicated by the Kunda Hall management.

Customers should contact the Jamat office directly for clarification regarding offline payments, deposits or outstanding amounts.

9. Booking Status and Refund Status

Booking status and payment status are separate.

A payment being completed does not necessarily mean that the booking has been administratively confirmed. A booking may remain pending until it is reviewed and confirmed by the management.

Refund processing, where applicable, may also require administrative verification.

10. How to Request a Refund

To request a refund or cancellation, please contact the Kunda Hall management or Jamat office and provide the following information:

  • Customer name.
  • Booking reference or booking ID.
  • Booking date.
  • Selected hall, bungalow or room.
  • Payment or transaction reference, if applicable.
  • Reason for cancellation or refund request.

11. Refund Processing

Refund requests may be reviewed and verified by the management before approval.

Once an eligible refund is approved, it will be processed using the applicable payment method or refund procedure.

Processing times may vary depending on the payment gateway, bank, card issuer, UPI provider or other financial institution involved.

12. Changes to This Refund Policy

Kunda Hall & Residency reserves the right to update this Refund & Cancellation Policy when necessary.

Any updated policy will be published through the application or related website and will apply from the effective date specified in the updated policy.

13. Contact Us

For cancellation, refund or payment-related queries, please contact:

Organization:
Anjuman-e-Islam Memon Moti Jamat – Dhoraji

Managed Property:
Kunda Hall & Residency

Jamat Contact Number:
8866420350

Trust Registration No.:
B182

By Order:
Anjuman-e-Islam Memon Moti Jamat