Privacy Policy

Effective Date: 11 August 2026

Kunda Hall & Residency, managed by Anjuman-e-Islam Memon Moti Jamat – Dhoraji, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect information when you use the Kunda Hall & Residency mobile application and related booking services.

1. Information We Collect

When you use our application, we may collect the following information:

Account Information: Name, mobile number, email address, password and other information provided during registration or profile management.
Booking Information: Booking dates, selected hall, bungalow or room, event details, booking amount, deposit amount, booking status and related transaction information.
Payment Information: Information necessary to process payments through supported payment providers such as Razorpay. We do not store your complete card, UPI or banking credentials on our servers unless explicitly supported and required by the payment provider.
Device Information: Device type, operating system, application version, device identifiers and technical information required to provide and secure the application.
Notification Information: Firebase Cloud Messaging (FCM) device token and notification preferences so that we can send booking, payment and service related notifications.
Usage Information: Information about how you interact with the application, such as pages or features accessed, error information and basic technical logs.
Support Information: Information that you provide when contacting us regarding a booking, payment, complaint or other support request.

2. How We Use Your Information

We use the collected information only for legitimate business and service purposes, including:

Creating and managing your user account.
Processing and managing hall, bungalow and room bookings.
Checking availability and preventing booking conflicts.
Processing payments and payment-related requests.
Sending booking confirmations and booking status updates.
Sending payment and transaction notifications.
Sending important service and account notifications.
Providing customer support.
Managing complaints and service requests.
Improving the application and user experience.
Maintaining application security and preventing fraud or misuse.
Complying with applicable legal and regulatory requirements.

3. Booking and Payment Information

When you make a booking through the application, we need certain information to create and manage your reservation.

Online payments may be processed through third-party payment providers such as Razorpay. Payment providers may collect and process payment information according to their own privacy policies and terms.

Kunda Hall & Residency does not intentionally store complete payment card numbers, CVV numbers or banking passwords on its own servers.

4. Firebase Cloud Messaging

The application may use Firebase Cloud Messaging (FCM) to deliver push notifications.

A device notification token may be associated with your account or device so that we can send relevant notifications such as booking confirmations, booking status changes, payment updates and important service announcements.

5. Information Sharing

We do not sell or rent your personal information to third parties.

Information may be shared only when reasonably necessary to provide our services, including with:

Payment service providers for processing payments.
Technology and hosting service providers that support our application.
Notification service providers such as Firebase.
Service providers assisting with application maintenance and support.
Government authorities or legal entities when required by applicable law.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information.

7. Data Retention

We retain personal and booking information for as long as reasonably necessary to provide our services, maintain booking and transaction records, resolve disputes, comply with legal obligations and protect our legitimate interests.

When information is no longer required, it may be deleted or anonymized where reasonably possible.

8. Account Deletion

Users may request deletion of their Kunda Hall & Residency account through the account deletion option available in the application, where provided.

Account deletion requests may be reviewed before processing. Certain information may need to be retained where required by law or where reasonably necessary for legitimate business purposes, such as financial or transaction records.

9. Children's Privacy

The Kunda Hall & Residency application is intended for general users who are able to make bookings and use the service.

We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

10. Third-Party Services

Our application may use third-party services for payment processing, hosting, analytics, notifications, security and other technical functions.

These third-party providers may process information according to their own privacy policies and applicable terms.

11. Cookies and Similar Technologies

Our web services or backend systems may use cookies, sessions or similar technologies where required for authentication, security, functionality and service improvement.

12. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information associated with your account.
Request correction of inaccurate information.
Request deletion of your account and eligible personal information.
Withdraw certain permissions or communication preferences where applicable.
Contact us regarding privacy-related concerns.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published through the application or related website. The updated policy will become effective from the date specified in the updated policy.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.

Organization:
Anjuman-e-Islam Memon Moti Jamat – Dhoraji

Managed Property:
Kunda Hall & Residency

Jamat Contact Number:
8866420350

Trust Registration No.:
B182

By using the Kunda Hall & Residency application, you acknowledge that you have read and understood this Privacy Policy.